Job Description
Voice & Telecom Systems Analyst
*Location:* Onsite – Sayre, PA
*Industry:* Healthcare IT / Voice Infrastructure
*About the Role*
Are you an expert in voice systems or a telecom technician ready to grow your career in healthcare IT? We’re seeking a hands-on *Voice & Telecom Systems Analyst* to support and maintain our enterprise-grade Avaya systems, nurse call integrations, Vocera wireless communications, and other critical tools that help keep our hospital running safely and smoothly.
This is a *key onsite position* within our IT Infrastructure support divisions that supports hospital operations across multiple departments. If you’re detail-oriented, customer-focused, and experienced with Avaya or similar PBX systems—we want to hear from you!
*Key Responsibilities*
* Support, maintain, and troubleshoot voice systems including:
* *Avaya IP Office, Avaya CS1000 PBX, Call Pilot, and Communication Manager*
* *Vocera wireless communication badges*
* *Spok Mobile, Smart Web, eNotify & Spok Messenger*
* *Xima Reporting & Call Recording*
* *Skype for Business Conferencing*
* Coordinate upgrades, patching, testing, and implementation of new software releases.
* Partner with clinical teams to integrate nurse call systems and critical alarms into mobile/wireless devices.
* Train end-users on hardware and software for voice communication systems.
* Develop documentation, business continuity procedures, and disaster recovery support.
* Serve as backup to the Telecom Manager and provide tier-2/3 support.
* Act as liaison between hospital departments and vendors (Avaya, Spok, Vocera, etc.).
*Must-Have Qualifications*
* Previous experience working with *Avaya* or other *PBX* voice systems in a technical support or analyst role.
* Knowledge of *client-server environments*, *Microsoft Windows*, and *Office 365*.
* Strong communication skills and customer service experience.
* Ability to lift and carry equipment; hands-on installation/support work required.
* Willingness to work fully *onsite in Sayre, PA*.
*Preferred (Not Required)*
* Experience in healthcare or clinical communication systems.
* Familiarity with *Vocera*, *Spok*, or *Skype for Business*.
* Prior experience programming or configuring nurse call alert systems.
* Certifications in telecommunications, Avaya systems, or related tools.
*Why Join Us?*
* Be part of a mission-driven team supporting vital hospital operations.
* Gain hands-on experience across multiple enterprise-grade systems.
* Enjoy a collaborative work culture and opportunities to grow your technical skill set.
Job Type: Full-time
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Professional development assistance
* Retirement plan
* Vision insurance
Compensation Package:
* Holiday pay
Schedule:
* 8 hour shift
* Day shift
Experience:
* telecom system support: 1 year (Required)
Location:
* Sayre, PA 18840 (Required)
Work Location: In person
Job Tags
Holiday work, Full time, Shift work, Day shift,