Job Description

Job Description

Job Description

WHO WE ARE
At ProService Hawaii, we empower businesses and employees across the islands. As Hawaii’s largest local HR partner, we provide innovative HR solutions in payroll, benefits, risk management, and more. With over 18 years as a Best Place to Work, we’re dedicated to fostering a purpose-driven, inclusive, and high-performing culture.

WHAT YOU’LL DO

Our Payroll Service Teams are essential in helping clients streamline payroll processes, reduce errors, and maintain compliance with relevant laws. This allows our clients to ensure their employees are paid accurately and on time while focusing on their core business. No prior payroll experience is required, as we offer comprehensive training! Key Responsibilities include:

• Client Interaction : Serve as the primary contact for payroll-related inquiries and issues, building strong client relationships.
• Payroll Processing : Manage all payroll tasks for your assigned clients, ensuring accuracy and timely completion.
• Data Management : Collect and verify employee time and attendance data, reviewing timesheets for accuracy.
• Payroll Calculations : Calculate employee pay, including deductions such as taxes, benefits, and garnishments.
• Payment Distribution : Issue paychecks or process direct deposits, ensuring timely and accurate delivery.
• Tax Filings : Handle payroll taxes and filings, ensuring compliance with federal, state, and local tax regulations.
• Reporting : Provide detailed payroll reports and maintain all necessary documentation to support compliance.

WHAT YOU BRING

• 4+ years of customer service experience (Banking/Financial services a plus!)
• Excellent communication skills with the ability to interact effectively with clients and team members.
• Attention to detail and strong organizational skills.
• Problem-solving skills with the ability to think critically and make confident decisions.
• Process innovation : Ability to find new ways to improve processes, enhancing both internal and external experiences.
• Adaptability : Capable of managing a steady stream of tasks and responsibilities with ease, embracing change and uncertainty with agility. The ideal candidate adapts quickly, consistently maintaining high productivity under tight deadlines. Rather than just coping, they thrive in a fast-paced environment, transforming challenges into opportunities for growth and contributing to the team's overall success

Your unique background, perspectives, and experience matter to us. Even if you don’t check every box, we encourage you to apply and share your story.

WHY YOU’LL LOVE PROSERVICE

At ProService Hawaii, we’re not just about work—we’re about creating a community where people thrive. Here’s what makes us stand out:

• Purpose-Driven Culture: Integrity, collaboration, and continuous improvement are at our core. Join a team passionate about making a meaningful impact for our clients, community, and one another.

• Empowerment & Innovation: We encourage bold thinking, challenge the status quo, and empower you to take ownership of projects that drive real change.

• Growth Opportunities: With access to leadership development programs, mentorship, and clear career paths, you’ll have the tools and support to reach your full potential.

• Flexibility: We offer hybrid work options for Hawaii-based candidates and remote opportunities for mainland candidates willing to work in Hawaii Standard Time (HST), ensuring balance and connectivity no matter where you are.

• Competitive Pay & Benefits: We believe in recognizing and rewarding your hard work with competitive compensation, comprehensive benefits, and a commitment to your well-being. The pay range for this role is $20.00-$25.00 per hour, depending on experience and qualifications.

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