Job Description

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The Gig:

Learn & Grow is seeking a proactive and detail-oriented LMS & Talent Systems Administrator to oversee the administration, configuration, and optimization of our shipboard and shoreside Learning Management Systems (LMS). This role will be responsible for managing relationships with internal teams and external LMS partners, ensuring system functionality aligns with training needs, and driving system enhancements that support seamless learning experiences across the fleet and shoreside teams.

The Gig:

Learn & Grow is seeking a proactive and detail-oriented LMS & Talent Systems Administrator to oversee the administration, configuration, and optimization of our shipboard and shoreside Learning Management Systems (LMS). This role will be responsible for managing relationships with internal teams and external LMS partners, ensuring system functionality aligns with training needs, and driving system enhancements that support seamless learning experiences across the fleet and shoreside teams.

This gig is based at VVHQ - our swanky Virgin Voyages Head Office in Plantation, FL where we follow a hybrid work environment. We can't wait to 'sea' you in person during our Collaboration Days, Tuesdays, Wednesdays, and Thursdays, while you enjoy Mondays and Fridays' as remote days.

What You'll Be Up To:

• Serve as the primary administrator for the learning and talent platforms, managing configurations, course uploads, assignments, automation rules, and learning matrix alignment.
• Own the creation, maintenance, and optimization of learning and talent systems to ensure accurate course assignments, compliance, and renewal tracking.
• Consult with internal stakeholders on system capabilities by providing demos, mockups, and multiple solution options to inform decision-making.
• Manage system projects from discovery to implementation, including stakeholder alignment, resource planning, risk mitigation, and adoption strategy.
• Liaise with system vendors, internal Learn & Growth (L&G) team members, and cross-functional partners to address system needs and ensure alignment with business objectives.
• Identify, troubleshoot, and resolve technical issues, acting as the liaison between management, MXP, and LMS providers.
• Create, track, and follow up on system tickets to ensure timely resolution of bugs and system enhancements.
• Conduct regular audits and backend clean-ups to maintain accurate data, improve user experience, and optimize system performance.
• Develop and implement test cases for system updates, enhancements, and new releases, outlining key parameters and pass/fail scenarios.
• Liaise with L&G team members, cross-functional stakeholders, and vendors to recommend future enhancements and improvements to content management, workflows, and system functionality.
• Translate stakeholder needs into Business Requirements Documents (BRDs) and user stories that define logic, expected outcomes for new system features and enhancements.
• Ensure LMS compliance with relevant regulations, data privacy standards, and security requirements.
• Support the broader HR systems infrastructure, including system updates, software integrations, and performance optimizations.

SuperPowers Required:

• Bachelors degree or equivalent experience
• A minimum of 3 years of experience in LMS administration, preferably within a corporate or maritime environment, or equivalent business analyst experience
• Familiarity with HR tech ecosystems, integrations, and learning technologies, experience with Workday Core HCM, Workday Learning, Workday Talent, Performance Management, and/or MarineXchange a plus
• Consultative mindsetable to present multiple pathways, lead demos, and partner with non-technical stakeholders to co-create system solutions.
• Strong analytical and problem-solving skills with a proactive approach to issue resolution
• Ability to manage multiple projects, prioritize tasks, and communicate effectively with stakeholders and the ability to work independently in an innovative and fast-paced environment
• Self-starter with a strong sense of ownership and accountability.
• Excellent communication and interpersonal skills, with the ability to effectively train and support users at all levels of technical proficiency
• Ability to translate technical concepts into clear, user-friendly language (verbally and in writing).
• Demonstrated ability to prioritize work, set appropriate timelines, clarify expectations, and utilize effective processes/approaches to ensure work is delivered with excellence promptly.

What Matters to Us:

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we wont be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committed to being an Equal Opportunity Employer and encourages applications from qualified, eligible applicants regardless of their sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity. Our greatest strength comes from our ability to come together as unique individuals -- we seek to always embrace and celebrate our differences, providing an inclusive workplace environment that allows you to be your best self.

Virgin Voyages is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Virgin Voyages via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Virgin Voyages HR/Recruitment will be deemed the sole property of Virgin Voyages. No fee will be paid in the event the candidate is hired by Virgin Voyages as a result of the referral or through other means.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Travel Arrangements, Consumer Services, and Hospitality

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Information Technology (IT) - Opportunities

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Job Tags

Full time, Remote job, Monday to Friday,

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