Job Title: IT Support Analyst Location: Wilmington, DE This role involves providing technical support by answering calls, chats, and managing the unassigned queue. Customer service, communication, and troubleshooting skills are essential for success. Compensation Base pay range: $20.00/hr - $26.00/hr. Actual pay depends on skills and experience; discuss with your recruiter for details. Required Skills & Experience 4+ years resolving end-user hardware and software issues in an IT environment Active Directory management (add/remove users, profiles, BitLocker code location) Ticketing experience (preferably ServiceNow) Excellent customer service skills Strong communication and multi-tasking abilities Basic troubleshooting with Outlook, O365, Microsoft Teams, WebEx, Cisco AnyConnect, Windows 10/11, Intune, software installs, BSOD Remote troubleshooting using SCCM, Citrix, Screenmeet Additional Information Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industry: Staffing and Recruiting Benefits include medical insurance, vision insurance, and 401(k). #J-18808-Ljbffr Insight Global
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