Job Description

FAMILY OWNED AUTOMOTIVE ENTERPRISE WITH MULTIPLE DEALERSHIPS IN THE TRI-STATE AREA IS SEEKING A GENERAL MANAGER TO LEAD ONE OF ITS BRAND FACILITIES.

Prestige Volkswagen of Stamford is seeking an experienced General Manager who can put an action plan in play that addresses the value proposition of retaining New Car/Used Car Front & Back End Gross.

Job Description: The General Manager is a key role in leading the entire dealership’s operation and will be held accountable for the successful operation of the entire dealership.

• Develop and execute plans to ensure that maximum dealership profitability is achieved.
• Responsible for the realization of the defined company targets as well as the overall sales and market share, marketing, sales and fixed operations objectives.
• Ability to forecast and present business performance metrics.
• Highly skilled in leading and developing high performance teams throughout the dealership.
• Accomplish all objectives through leadership, analysis, planning, motivating, coaching and coordinating the activities of all departments as a whole business unit.

Job Responsibilities:

• Forecast the dealership’s budget/operations for the coming year aligned to the objectives of the company for discussion and approval with Senior Management Team.
• Ensure that every department operates harmoniously and profitably. Discuss/implement course corrections as needed to achieve goals.
• Develop and maintain a good working relationship with the factory and lending institutions.
• Review policies/schedules to ensure that a completed financial statement is comprehensive, accurate and trending deltas have explanations/solutions.
• Formulate policies and establish procedures for all training programs and monitor their effectiveness.
• Oversee all dealership personnel functions to recognize accomplishments and address conflict management timely.
• Review and approve the compensation plans for all employees with department managers for alignment to budgets.
• Ensure that department managers are supervising employees for optimum effectiveness.
• Communicate executive management’s (dealer principal, corporate personnel) policies and procedures to all employees and ensure that they are understood and followed.
• Provide enthusiastic leadership to shape and inspire employees’ attitudes, build morale and foster creativity and innovation.
• Conduct dealership managers’ meetings at scheduled intervals.
• Coordinate with the business office to ensure that records, reports and analysis are maintained accurately.
• Execute a Code of Ethics that fosters proper business decorum, empathy, and compassion, while ensuring compliance with all corporate and governmental mandates.
• Develop merchandising strategies and assist in creating an effective, cost-efficient advertising and marketing plan.

• Resolve any customer complaints that departmental management has not been able to resolve.

Job Qualifications:

• Minimum of 7-10 years of dealership management capacities with a proven track record of success, previous luxury dealership experience preferred.
• Ability to lead, motivate and train staff at various levels while moving at a rapid pace in a dynamic work environment.
• Thorough understanding of Sales/Marketing, F&I and Fixed Operations, as well as financial statement aptitude.
• Competent multi-tasker with exceptional organizational and analytical skills, as well as an aptitude for information technology to maximize efficiency.
• Effective communicator in person, on the telephone, and in writing.
• Highly skilled in customer negotiations, customer service and customer satisfaction – strong closer with CSI focus.
• Previous employee management experience including hiring, training, mentoring, counseling and development.
• Experience in increasing retail facility business and market share by developing and meeting aggressive volume sales goals from both existing and new customers.
• Demonstrates stability of performance under pressure. Stays focused during times of ambiguity and/or adversity and seeks the information/support needed to move forward and manage risk/impacts.
• ADP experience preferred.

Great Compensation Package, Excellent Benefits Package including Health Insurance, Paid Time Off and 401K with match. Equal Opportunity Employer who is committed to a policy of nondiscrimination in all of our employment practices; recruiting, hiring and promoting. Please forward your resume including references along with a cover letter containing salary requirements.

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