Job Description

19 hours ago Be among the first 25 applicants

Are You Passionate About Helping Others Succeed? Do you thrive in fast-paced environments, enjoy building meaningful relationships, and have a natural enthusiasm for supporting clients? If so, PI Midlantic is looking for someone like you to join our team as a Client Success Partner at our Annapolis, MD headquarters!

Who We Are:

PI Midlantic is the world's largest Predictive Index Partner, working with clients across all 50 states and over 25 countries worldwide. As a leading talent optimization consulting firm, we help organizations align their people strategy with business strategy to drive exceptional results. Our team of experienced consultants serve as trusted advisors, supporting companies in building high-performing teams that achieve their business goals.

We are growing fast, and we want you to grow with us!

About The Role:

As a Client Success Partner, you'll be at the heart of our client relationships, ensuring that our customers receive world-class service from start to finish. You’ll be responsible for managing key client interactions, helping them navigate the Predictive Index program, and driving the success of their Talent Optimization initiatives. Your efforts will directly impact the longevity and quality of our client relationships.

Key Job Responsibilities:

• Lead Client Onboarding : Facilitate the implementation process, ensuring smooth account setup and providing engaging software demonstrations to Champions and Key Contacts.
• Client Support & Issue Resolution: Respond promptly to client inquiries, troubleshoot challenges, and resolve issues with a proactive, solutions-focused approach. For more complex issues, collaborate with Consultants.
• Service Improvement: Continuously recommend and implement improvements to client processes and protocols based on your understanding of the Predictive Index program and Talent Optimization best practices.
• Engage with Clients Regularly: Execute a structured, proactive outbound communication plan to ensure clients feel supported and informed, whether through phone calls or email.

Who We Are Looking For:

We need someone who is upbeat, proactive, and detail-oriented, with a strong sense of follow-up and an unyielding focus on client satisfaction. Your ability to nurture client relationships and consistently deliver exceptional service will help us maintain our impressive client retention rate.

Key Attributes:

• A Bachelor’s degree (preferred, recent grads are encouraged to apply)
• Strong attention to detail, follow-through, and multitasking abilities.
• Exceptional interpersonal communication skills with a solutions-driven mindset.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with CRM software (Salesforce, HubSpot, etc.) a plus.

Job Type: Full-time

Pay: From $55,000.00 per year

• 401(k) and 401(k) matching (Eligible after 1 year of service)
• Partial employer-sponsored health plan
• Health insurance
• Vision insurance
• 3 weeks of paid time-off per year

Compensation package:

• Bonus opportunities

Schedule:

• Monday to Friday (8:30am - 5pm ET)

Experience :

• Customer service: 1 year (Preferred)

Ability to Commute:

• Annapolis, MD 21403 (Required)

Ability to Relocate:

• Annapolis, MD 21403: Relocate before starting work (Required)

Why Join PI Midlantic?

• Dynamic, High-Energy Environment: Work alongside a passionate and driven team in a growing, tech-forward company.
• Great Location: Enjoy the charm of Annapolis, MD, while working in a collaborative office environment on the water.
• Career Growth: PI Midlantic is on an exciting growth trajectory, offering ample opportunities to advance in your career while making a lasting impact.

Are you ready to help us empower organizations to thrive through Talent Optimization?

Apply today!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Business Consulting and Services

Referrals increase your chances of interviewing at PI Midlantic by 2x

Sign in to set job alerts for “Client Partner” roles.

Sr. Client Partner, Consultant (Maryland), DentaQuest

Sr. Relationship Manager - PNC Private Bank

Sr. Relationship Manager - PNC Private Bank

Maryland, United States $125,000.00-$250,000.00 2 weeks ago

Senior Account Manager - Employee Benefits

Baltimore, MD $69,000.00-$90,000.00 21 hours ago

Associate Account Director, Client Services

Customer Success Manager, AI (Fixed Term Contract - Maternity Leave Coverage)

Client Development Manager - Finance and Accounting

Baltimore, MD $70,000.00-$85,000.00 3 weeks ago

Senior Customer Success Manager - Strategic Team

Maryland, United States $82,000.00-$124,000.00 1 week ago

Real Estate Listing Specialist - Command the Market

Baltimore, MD $80,000.00-$150,000.00 3 weeks ago

Largo, MD $71,897.00-$102,804.00 3 weeks ago

Real Estate Listing Specialist - Command the Market

Laurel, MD $56,570.00-$118,000.00 1 week ago

Maryland, United States $94,000.00-$152,375.00 1 week ago

Human Resource Generalist | Full-Time | CFG Bank Arena

Jessup, MD $128,600.00-$212,600.00 6 days ago

Human Resource Business Partner - R10198714-6

Linthicum Heights, MD $73,900.00-$136,800.00 2 weeks ago

Senior Customer Success Manager - Public Sector

Baltimore, MD $117,300.00-$158,600.00 2 weeks ago

Manager, Client Experience (Media Planning)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Job Tags

Similar Jobs